In the first instance we ask residents to try and resolve any issues with their neighbours. Should this not resolve the issue please contact your Local Authority Environmental Health Officer who can assist you further.
The service charge covers the provision of services which are detailed in your lease. This can include cleaning, gardening, communal electricity, insurance and fees. For a more detailed explanation of your charges please refer to the budget break-down and notes of explanation which are issued each year.
This can be found in your lease which should have been provided to you upon purchase. If you do not have a copy, your property manager may have a plan to assist or be able to point you in the right direction to obtain a copy of your lease.
Our offices are open Monday to Friday between 9:00am and 5:00pm. We also operate an emergency out-of-hours service after 5:00pm if your development has subscribed. If subscribed you can call 0203 0068322. If you have an alternative out of hours service this will be listed on ARLO, please log in to view this information.
If you are changing your correspondence address please contact us in writing to notify us of the change. It is important to notify us so that we can keep you updated with important issues on the property. It will also ensure that you receive future service charge applications for payment.
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I am Chairman of the Management Committee of Claremont Hall, a Grade II* listed property. Whenever I instruct work to be done Woods estate agents get local previously vetted tradesmen to submit quotes. When I give instructions for the work to proceed Woods will liaise with the local council to check if any planning is required for our Grade 2* listing status. They take in and ring fence all monies received from flat owners and bank it. They also pay all bills submitted on invoices. Owners of the 12 flats have full access at any time to the Management Committee's financial position available at Wood's offices. Woods circulate Notice and Agenda for the AGM, and are present taking Minutes of the Meeting to be sent to all owners. I find that Woods looking after our Management, Maintenance and Financial commitments of the property to be excellent and would have no hesitation in recommending them to future clients.
M J Dunkley - Chairman of Claremont Hall Management Committee